Terms of Purchase

Effective Date: July 2026

Welcome to Floaic, an online jewelry boutique offering carefully selected collections of elegant rings, earrings, pendants, and necklaces.

This document establishes the terms and conditions governing purchases completed through our online store. By placing an order on the Floaic platform, you acknowledge and agree to these purchase terms, together with our Privacy Policy and Terms of Service. Please review these provisions carefully before completing your purchase.

1. Eligibility & Purchasing Criteria

By completing a purchase through this website, you confirm that you are at least 18 years old, have the legal ability to enter into a binding agreement, and are located in an area where purchasing our products is permitted by applicable laws. You agree to use our products in accordance with all relevant regulations. For service quality and security purposes, certain customer communications may be recorded or retained when appropriate.

2. Data Safeguards & Privacy Consent

Your personal and payment-related information is handled according to our Privacy Policy and applicable security practices. By purchasing from Floaic, you acknowledge and accept our methods of collecting, processing, and protecting information provided through online or customer service channels.

We may update our privacy practices from time to time, and continued use of our services indicates acceptance of any applicable changes.

3. Order Verification & Administrative Rights

Floaic reserves the right to review, delay, refuse, or cancel any order when necessary. Orders may be canceled due to inventory limitations, payment concerns, suspected fraudulent activity, or pricing errors. We may request additional verification information before processing or shipping an order.

If an order is canceled by us, any received payment will be returned to the original payment method. Product pricing, descriptions, availability, and promotional offers may be adjusted at any time without prior notice.

4. Product Display & Representation Accuracy

We make reasonable efforts to ensure that product images, descriptions, colors, and specifications accurately represent our jewelry. However, minor differences may occur due to screen settings, lighting conditions, or handcrafted characteristics.

If a product received differs significantly from its description, customers may contact our support team and follow the applicable return or resolution process. Customers are encouraged to review product details carefully before completing checkout.

5. Resolution of Financial Errors

Although we carefully maintain product pricing information, occasional technical errors may occur. Floaic reserves the right not to fulfill orders placed due to incorrect system-generated prices.

In such cases, we may cancel the order, notify the customer by email, and issue a refund through the original payment method. We reserve the right to correct inaccurate pricing information at any time.

6. Stock Availability & Delivery Estimates

Product availability displayed on our website represents current inventory information but is not an absolute guarantee. While we aim to process orders efficiently, international deliveries may require up to 30 business days after payment confirmation.

Delivery times may be affected by carrier delays, customs procedures, weather conditions, or other external circumstances. If an ordered product becomes unavailable, we will notify the customer and provide an appropriate solution, including cancellation and adjustment of the order amount when necessary.

7. International Compliance & Customs

When purchasing jewelry internationally, customers acknowledge that:

• Product warranty coverage may vary depending on location.

• Certain customer service options may differ by region.

• Product information and care instructions may be provided in English.

• Customers are responsible for ensuring that purchased products comply with local import requirements.

8. Import Duties and Local Tariffs

Customers are responsible for any customs duties, import taxes, VAT, or local clearance fees required by their destination authorities after the order enters their country.

9. Legal Jurisdiction & Corporate Framework

This Purchase Agreement and related online shopping activities shall be governed and interpreted according to applicable laws of the United States.

This online store is operated by:

Brand Identity: Floaic

Corporate Entity: Hubei Kailin Technology Co., Ltd.

Registered Headquarters: Room 712, Building 1, Biyu Huating, Hengda Road, Renmin Road, Xiangyang City, Hubei Province, China

Customer Care Communications

For questions regarding these purchase terms or assistance with an existing order, please contact our customer support team:

Official Inbox: service@floaic.com

Direct Hotline: +86 710 3825589