Contact Us

Welcome to Floaic. We are dedicated to providing a customer experience that reflects the quality and elegance of our jewelry collections. Whether you need assistance with product details, sizing information, styling suggestions, or specific inquiries about our jewelry selections, our support team is available to provide professional and thoughtful assistance.

For questions regarding order updates, shipping information, product care, or business cooperation opportunities, please contact us through the official communication channels listed below.

Digital Correspondence

Official Support Email: service@floaic.com

Service Commitment: Every message received by our support team is carefully reviewed. We aim to provide a detailed response within one to two business days (24 to 48 hours). To help us process your request efficiently, please include your Order ID in your email.

Voice Communication

Direct Service Line: +86 710 3825589

Hours of Availability: Monday through Friday, 9:00 AM to 6:00 PM (EST).

Please Note: Standard call charges or network fees may apply according to your service provider.

Corporate Governance & Entity Framework

Floaic operates with a commitment to reliable service, transparent business practices, and responsible e-commerce operations. All product management, customer service processes, and compliance matters are handled under our registered business entity:

Registered Company: Hubei Kailin Technology Co., Ltd.

Registered Corporate Address: Room 712, Building 1, Biyu Huating, Hengda Road, Renmin Road, Xiangyang City, Hubei Province, China

We sincerely appreciate your trust in Floaic and look forward to providing elegant jewelry pieces that complement your personal style.