Shipping Policy

Shipping Policy

Effective Revision Date: July 2026

Thank you for choosing Floaic. We appreciate your trust while waiting for your jewelry order. This Shipping Policy explains our order processing procedures, estimated delivery schedules, and shipping conditions to provide a clear and transparent shopping experience.

1. Processing and Preparation Timeline

After your order payment has been confirmed, our fulfillment team will complete order verification, quality inspection, protective packaging, and shipment preparation. This preparation process usually requires three (3) business days before the package is transferred to the shipping carrier. Orders placed during weekends or public holidays will be processed on the next available business day.

2. Standard Shipping Tariffs & Timelines

After shipment confirmation, international deliveries generally arrive within 10 to 20 business days. Floaic provides a standard international shipping fee of $5.99 USD for supported destinations.

3. External Shipping Delays

Although we work to ensure timely delivery, certain circumstances beyond our control, including customs procedures, import inspections, weather conditions, or carrier delays, may affect delivery schedules. We appreciate your understanding in these situations.

4. Parcel Tracking Protocol

All shipped orders include tracking information. Once your package leaves our fulfillment center, a shipping confirmation email containing your tracking number will be sent to your registered email address.

You may track your shipment through the following tracking service:

Tracking Portal: www.17track.net

(Note: Tracking information may require several days to update after the shipment has been dispatched.)

5. Multi-Item Split Shipments

For orders containing multiple products, items may be shipped separately depending on inventory availability and logistics arrangements. If your order is divided into multiple shipments, each package will receive its own tracking number and shipping notification.

6. Order Modifications & Deadlines

Requests to modify an order must be submitted as soon as possible after purchase. If you need to update your shipping address, contact information, or product details, please contact our support team within 12 hours of placing your order.

Please email service@floaic.com with:

  • Your Order ID and registered email address.

  • A detailed explanation of the requested modification.

Due to our processing schedule, Floaic cannot guarantee changes after an order has entered the shipping preparation stage, but we will make reasonable efforts to assist.

7. Unclaimed Shipments and Delivery Failures

If delivery cannot be completed because the recipient is unavailable, the local carrier may leave a notification or hold the package at a designated location for collection. Customers are responsible for contacting the local carrier to arrange delivery or pickup.

(Please note that Floaic is not responsible for packages returned or abandoned due to incorrect shipping information or failure to collect the shipment.)

8. Delayed Shipment Inquiries

Before contacting our support team regarding delayed orders, please review the following:

  • Review Tracking Updates: Check the latest tracking status. If updates have appeared within the last 7 days, your shipment is generally continuing through the delivery process.

  • Contact Support: If no tracking update appears for more than seven (7) consecutive days, please contact our support team with your Order ID and contact information for further assistance.

9. Lost and Missing Cargo Policies

We understand that delivery issues can be frustrating. When a missing shipment report is received, we will work with the shipping provider to investigate:

  • Lost During Transit: If the carrier confirms that a package has been permanently lost during transportation, Floaic may arrange a replacement shipment or provide an appropriate resolution.

  • Delivered Orders: Once tracking information confirms delivery to the provided address, responsibility for the package is considered completed. Floaic does not replace or refund orders reported missing after confirmed delivery. Customers are encouraged to check with local carriers, neighbors, or property management.

10. Geographic Supply Chain Framework

Destinations: We offer international shipping services. If delivery restrictions prevent shipment to a specific location, our support team will contact the customer regarding available solutions.

Origins: Floaic manages fulfillment through established logistics networks and selected manufacturing partners to maintain reliable product quality and efficient delivery.

11. Legal Disclaimers

By completing a purchase through the Floaic website, customers acknowledge the following shipping conditions:

  • Estimated Delivery Times: Shipping periods are estimates only and do not represent guaranteed delivery dates.

  • Customs Fees & Import Taxes: Customers are responsible for any customs duties, import taxes, or local charges required by their destination country.

  • Information Accuracy: Customers are responsible for providing complete and accurate shipping information. Floaic is not responsible for delays or delivery failures caused by incorrect details.

Corporate Identity & Customer Care

For questions regarding shipping procedures, order status, or tracking assistance, please contact our support team:

Brand Name: Floaic

Corporate Entity: Hubei Kailin Technology Co., Ltd.

Registered Address: Room 712, Building 1, Biyu Huating, Hengda Road, Renmin Road, Xiangyang City, Hubei Province, China

Official Support Email: service@floaic.com

Client Hotline: +86 710 3825589