Return & Refund Policy

Effective Revision Date: July 2026

Thank you for choosing Floaic. We are committed to providing carefully selected jewelry products with reliable quality standards and customer-focused service. If any unexpected issue occurs with your order, please contact our support team at service@floaic.com with your Order ID and the email address used during checkout. Please review the following return and refund guidelines carefully.

1. Finality of Purchases

Please understand that purchases completed through the Floaic online store are considered final. We do not accept general returns or exchanges. Exceptions may apply only to items that arrive with confirmed manufacturing defects or incorrect products caused by fulfillment errors.

2. Production Defects and Shipping Damage

Floaic performs quality checks before orders are shipped. However, if your jewelry arrives damaged, defective, or different from the item ordered, please contact our customer service team as soon as possible.

To request a review or possible resolution, customers must inspect their order after delivery and submit a claim within seven (7) calendar days from the confirmed delivery date.

Please send your request to service@floaic.com including:

• Your Order ID and the email address associated with the purchase.

• A detailed explanation of the product issue.

• Clear photos or videos showing the defect, damage, or incorrect item received.

Our team will review the submitted information carefully. Based on the specific circumstances, approved resolutions may include a replacement item, store credit, or a refund.

3. Refund Processing

If a refund is approved, the payment will be returned to the original payment method used during checkout. Refund processing generally requires 7 to 12 business days to appear in your account, depending on your payment provider and financial institution.

4. Exchange Restrictions

Floaic does not provide standard exchanges for different sizes, designs, or styles. Replacement requests are only considered when the original item is confirmed to have arrived damaged or defective and the claim has been approved by our support team.

5. Unauthorized Returns

Customers should not send products back to our company address or fulfillment facilities without prior written approval from an authorized Floaic support representative.

Any return shipment made without official authorization may be refused. Floaic is not responsible for unauthorized returns, including lost packages, replacement requests, or refund claims associated with such shipments.

Corporate Identity & Customer Support

For questions regarding refunds, returns, or product claims, please contact our support team:

Brand Storefront: Floaic

Corporate Entity: Hubei Kailin Technology Co., Ltd.

Registered Address: Room 712, Building 1, Biyu Huating, Hengda Road, Renmin Road, Xiangyang City, Hubei Province, China

Official Support Email: service@floaic.com

Client Hotline: +86 710 3825589