FAQ
FAQ
Privacy Policy
Effective Revision Date: July 2026
At Floaic, operated under the registered business entity of Hubei Kailin Technology Co., Ltd., protecting your personal information is one of our primary commitments. This Privacy Policy explains how we collect, use, and safeguard the personal information provided when you visit our online jewelry store and purchase our products.
1. Categories of Collected Information
To provide a reliable and personalized shopping experience, we may collect the following types of information:
Information Provided by Users: When you place an order or contact our service team, we may collect necessary details such as your name, delivery address, email address, and contact information.
Payment Information: Payment transactions are securely processed through trusted third-party payment providers. Floaic does not store or access complete payment card numbers or security verification codes on its own systems.
Automatically Collected Information: When you browse our website, certain technical information may be collected automatically, including IP address, browser details, device information, and website usage activities.
2. Use of Collected Information
The information collected may be used for legitimate business and service purposes, including:
Order Processing: To confirm purchases, arrange product delivery, and provide order-related updates.
Website Improvement: To understand customer preferences, improve website performance, and enhance our product offerings.
Customer Support: To provide purchase confirmations, respond to inquiries, and send promotional information only when you have provided appropriate consent.
Fraud Prevention: To detect suspicious activities and help maintain a secure online shopping environment.
3. Data Security Protection
Encryption Technology: Sensitive information transmitted through our website is protected through secure encryption technologies.
Access Control: Personal information is only accessible to authorized personnel who are required to maintain confidentiality.
Payment Security: We work with trusted payment service providers that follow applicable payment security standards.
4. Third-Party Sharing & Marketing
Floaic does not sell or rent customer personal information for financial gain. We may share limited information with trusted service providers when necessary to operate our website, improve services, or support marketing activities.
Advertising & Analytics Partners: We may work with external platforms to improve advertising performance and analyze website usage. Their privacy practices are governed by their own policies:
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AppLovin: Used for advertising performance analysis and campaign optimization.
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Meta Platforms: Used for social media features and audience analysis.
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Google Services: Used for website analytics and search-related services.
5. Cookie Usage
Our website uses cookies and similar technologies to:
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Maintain items added to your shopping cart.
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Analyze website traffic and customer interactions.
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Provide more relevant advertising experiences through selected marketing platforms.
Note: You may adjust cookie preferences through your browser settings. Disabling cookies may affect certain website functions.
6. Protection of Minors (COPPA)
Floaic’s services are intended for adult customers. We do not knowingly collect personal information from children under 13 years of age. If such information is discovered, we will take reasonable steps to remove it from our systems.
7. CalOPPA Compliance
In accordance with the California Online Privacy Protection Act:
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Customers may browse our website without providing personal information until they choose to complete a transaction.
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A link to this Privacy Policy is available in our website footer.
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We respect applicable browser-based "Do Not Track" (DNT) preferences.
8. GDPR Rights (European Union Consumers)
For customers located in the European Economic Area (EEA), we respect your rights under the General Data Protection Regulation. You may request access, correction, or deletion of your personal information by contacting our support team at:
9. CCPA / CPRA Consumer Rights
California residents may have additional privacy rights under applicable state laws:
Right to Know: You may request information regarding the categories of personal data collected by us.
Right to Opt-Out: You may request restrictions regarding certain data sharing activities related to advertising and marketing services.
10. Data Breach Response Plan
In the event of a security incident involving personal information, Floaic will take appropriate measures to investigate and respond:
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Affected customers may be notified through available communication channels.
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Additional information may be provided through our website when necessary.
11. CAN-SPAM Act Compliance
We respect your preferences regarding promotional communications:
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Marketing emails contain accurate sender information.
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Promotional messages include an unsubscribe option.
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Removal requests are handled in a timely manner.
12. Corporate Entity Contact Information
If you have questions regarding this Privacy Policy or our data practices, please contact us through the following channels:
Brand Name: Floaic
Corporate Entity: Hubei Kailin Technology Co., Ltd.
Registered Headquarters: Room 712, Building 1, Biyu Huating, Hengda Road, Renmin Road, Xiangyang City, Hubei Province, China
Official Support Email: service@floaic.com
Client Care Line: +86 710 3825589